Frequently Asked Questions

Everything you need to know about our services for pensioners

Tolmar provides a range of solutions including health top-up plans, personal liability protection and home contents cover. Each plan is tailored to address common concerns of retirees, from medical visits to everyday risks, with clear terms and straightforward benefits.

You can request a personalised quote through our online form or by contacting our Zurich office at Bahnhofstrasse 1, 8001 Zurich. Simply provide basic details about your age, health requirements and preferred cover level, and we will prepare a clear cost summary.

Yes. Through Tolmar’s client portal or a direct call with our advisers, you can review your plan annually and request adjustments to coverage levels or payment schedules to better align with changing needs.

While our core focus is on pensioners, close family members under the same household can often be added under specific add-on modules. Speak with our team to explore all available options.

Applications are normally reviewed within two business days. Once your information is received by our Zurich office, an adviser will reach out to confirm details and outline the next steps.

Claims can be filed online via our secure platform or by post. We guide you through each step, from document submission to final review, ensuring transparent communication throughout the process.

Yes. Tolmar offers tailored package rates when you combine two or more modules, such as health top-up and liability cover. Details and eligibility criteria will be provided during your consultation.

Our support team is reachable by email, live chat on tolmaro.com, or by visiting our Zurich office. We aim to address queries promptly during regular business hours.

Some modules, such as specific medical services, may include a brief waiting period of up to 30 days. All waiting periods are clearly stated in the policy documentation you receive upon enrolment.

Yes. Policies can be cancelled with 30 days notice at any annual renewal date. If you wish to terminate at another time, please contact our Zurich office to discuss pro-rata settlement options.

Tolmar complies with Swiss data protection regulations. We use secure servers, encryption protocols and strict access controls to safeguard your information. Our full privacy policy is available on tolmaro.com.

Complete terms and conditions are provided in your policy package and are available for review on our website. You may also request a printed copy from our Zurich office at any time.